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Welcome to our FAQ's Section

At Vivanet Solutions, we believe that clear information leads to better decisions. Over our decade of serving East Africa’s audiovisual technology needs, we’ve encountered many questions from clients exploring how to enhance their communication and collaboration systems.

This FAQ section addresses the most common inquiries we receive about our services, processes, and expertise. Whether you’re considering your first AV installation or looking to upgrade existing systems, you’ll find helpful information here about how we work, what sets us apart, and how we can support your organization’s goals.

If you don’t find the answer to your specific question below, our team is always ready for a more detailed conversation. Contact us directly at +254 769 404 537 or info@vivanetsolutions.com for personalized assistance.

What is Vivanet Solutions and what do you do?

Vivanet Solutions is East Africa’s premier audiovisual technology partner, specializing in end-to-end AV systems integration and collaboration solutions. Founded in 2013, we design, install, and support cutting-edge technology for video conferencing, professional sound, security, digital signage, and unified communications for corporate, education, government, and healthcare sectors.

Where are you located and what areas do you serve?

Our headquarters are in Madonna House, Westlands, Nairobi, Kenya. We serve clients across Kenya and the wider East African region, including Uganda, Tanzania, and Rwanda, providing both on-site installations and remote managed services.

How experienced is your team

Our team comprises over 45 certified AV professionals, engineers, and support staff with 10+ years of collective industry experience. We hold certifications from AVIXA (CTS), Microsoft, Zoom, Cisco, and other leading technology partners, ensuring expert-level design, implementation, and support.

What makes you different from other AV companies?

We differentiate ourselves through:

  • Single-Source Responsibility: We handle everything from design to 24/7 support.

  • Local Expertise with Global Standards: Deep understanding of the East African market combined with partnerships with global tech leaders.

  • Proven Track Record: 98% project success rate, 95%+ client satisfaction, and 500+ successful clients.

  • Comprehensive Support: Guaranteed 99.9% system uptime with 24/7 monitoring and rapid on-site response.